IMSWorkX Support and Maintenance are available 24/7, giving peace of mind for the deployment of IMSWorkX solutions into mission critical networks. Our dedicated team of engineers provides unparalleled expertise to address your concerns. Our Customer Portal provides Web-based access for reporting issues, user documents, software downloads, and a community knowledge base.
We have developed our customer portal to be your main point of contact for all things Support. With an IMSWorkX Customer Portal Account you will have access to all of your purchased software as well as loads of free high value content distributed by IMSWorkX. The content provided includes white papers, tutorials, code examples and more. IMSWorkX creates a secure company profile and sends you a username and password.
User documentation - These guides, intended for Systems Administrators of the XpressWorkXTM Application Server and developers using the XpressWorkXTM Service Creation Environment, provide information from getting started with the applications through advanced use.
Software - Downloads for easy access to your specific software packages as well as software release notes.
Knowledge Center- Access to a dedicated area where customers creating applications can post ideas, ask questions, and interact with other users as well as the IMSWorkX team. All users are invited to contribute to and learn from an ever growing knowledge base maintained by IMSWorkX developers and the IMSWorkX developer community.
Corporate Account Link
Individual user accounts are linked to your company's Corporate Account to gain access to all software purchased from IMSWorkX. This includes the entire XpressWorkX platform, IMSWorkX Applications, and more. You will also have the ability to download any previously released versions of current IMSWorkX software you have access to that are still actively supported.
IMSWorkX Support can be contacted 24 hours a day, 7 days a week, and every day of the year. Response times will vary based on the question or request, support contracts you have with IMSWorkX, and the IMSWorkX standard terms and conditions
All support requests will be assigned a priority level. The priority levels are defined as follows:
IMSWorkX Support can be reached via email or phone.
Phone: +1 (585) 568 - 7155