IMSWorkX is dedicated to providing our customers with outstanding customer support. We offer various support options that are described in detail here. In addition to support service contracts, we also offer several support services outlined below.
IMSWorkX Support can be contacted by anyone 24 hours a day, 7 days a week, and every day of the year. Response times will vary based on the question or request, support contracts you have with IMSWorkX, and the IMSWorkX standard terms and conditions. Also note that in order to receive any software updates or patches released in response to a support ticket you must have an active support contract with IMSWorkX.
IMSWorkX Support can be contacted by email or phone.
Phone: +1 (585) 568 - 7155
With a free IMSWorkX Customer Portal account, customers have access to a great deal of high-value content including; white papers, product sheets, documentation, code examples, and our knowledge base that is described below.
Customers with active support contracts will also be given a corporate account that will make available for download all purchased software, maintenance patches, and updates.
The IMSWorkX Knowledge Base provides a interactive, community-driven information center where questions can be posted directly to IMSWorkX developers or to our development community. Customers can also search the knowledge base and browse through a number of topics to look for development ideas, or see if their questions have already been answered by the community.
Access to the Knowledge Center requires a customer portal account.